Return Policy

We are committed to providing our customers with high-quality products and exceptional service. We understand that there may be occasions when you need to return a product, and we aim to make this process as straightforward as possible. This Return Policy outlines the terms and conditions for returning items purchased from our website.

  • Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  1. The product must have been purchased directly from https://aororo.com.
  2. The product must be in its original packaging and in unused, unaltered, and resalable condition.
  3. The return request must be initiated within 30 days from the date of purchase (please check individual product pages for specific return windows).
  • Non-Eligible Items

The following items are not eligible for return:

  1. Items that have been used, damaged, or altered after receipt.
  2. Items with missing parts or accessories.
  3. Items not purchased directly from our website (https://aororo.com).
  4. Items returned beyond the specified return window.
  • Return Process
  1. To initiate a return, please follow these steps:
  2. Log in to your account on https://aororo.com.
  3. Navigate to the "Order History" section.
  4. Select the order containing the item(s) you wish to return.
  5. Follow the on-screen instructions to initiate the return process.
  6. Pack the item securely in its original packaging and include a copy of the packing slip or order confirmation email.
  7. Ship the return item to the address provided during the return initiation process.
  8. Mail your package to the following address: 108 Watchung Ave, Unit #188, Plainfield, NJ 07060. Buyer pays for all return shipping costs. We recommend using tracking on your return shipping. 
  • Refund Process

Once we receive your returned item and inspect it for compliance with our return policy, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take some time for the refund to appear on your statement, depending on your financial institution's processing times.

  • Customer Responsibility

Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method and keeping the tracking information for your records.

  • Contact Us

If you have any questions or need further assistance regarding our return policy, please contact our customer support team at support@aororo.com.

  • Changes to the Return Policy

We reserve the right to update or modify this Return Policy at any time without prior notice. Please review this policy periodically for any changes.