FAQ
SHIPPING
+ How much does shipping cost?
We offer FREE shipping worldwide, with tracking numbers.
+ When will my order arrive?
It typically takes 10-15 days (unless specified otherwise). Tracking numbers will be sent via email once order is shipped.
+ Do I have to pay any duties or taxes?
Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. Customers will be responsible for any custom or import duties.
RETURNS & REFUNDS
+ What if I need to make a return?
Returns are accepted within 30 days after you receive your order. To be eligible for a return, your order must be in its original packaging and in the same condition that you received. The buyer is responsible for all return shipping costs.
- Repackage your products
- Email us with your intent to return your purchase at support@aororo.com
- Please allow up to 7 business days for your refund to process once the returned product is received
+ What if I need to cancel my order?
Please email our support team at support@aororo.com immediately regarding order cancelation requests. We are unable to cancel orders that have been shipped. In that situation, please refer to our Return Policy.